DISPATCHING OVERVIEW

Real-Time Status Updates of All Technicians and Jobs

Overview

A normal HVAC schedule is very fluid, changing by the hour. You need software that will make it easy to book appointments, dispatch them to the technicians in the field and provide the necessary information to the team to make them successful.

Handing out tickets at the start of the day or texting basic information will not cut it in this day and age. Customers demand more from your company.

It is not good enough to show up on time. Your technicians must be prepared to provide 5 star service and that means preparing them for the customer visit by giving them detailed access to purpose of the call and customer’s history.

P3 software makes it easy for dispatchers to schedule appointments, manage open calls and communicate clearly and effectively with the technicians out in the field. Your team will be truly on the same page with our software.

Benefits & Features

  • Day, Weekly and Monthly Calendar Views.
  • Dispatch Map to Visualize the Service Call and Schedule Appropriately.
  • Automatic On-the-Way Alerts to your Customer.
  • Open Call List to Never Forget an Appointment.
  • Automatic Customer Notifications and Appointment Reminders.
  • Never Forget Service Agreement Tune Ups.
  • Technicians Receive Full Appointment and Customer Details on Every Dispatch.
  • Neighbor Not Stranger – Send Technician Pictures and Bios to Greet Customers Before They Arrive.