What training is provided for administrators?
To start, everyone is assigned an Account Manager that will implement our Fast Track Setup Process. As part of this process, there will be several GoToMeeting sessions to not only train administrators on how to use the system but to also make sure that the system accurately reflects your business – your prices, the products you want to sell, etc. In addition, we have created 15 training videos that cover the most common activities in the system.
What training is provided for Technicians?
Similar to the Administrators, the Account Manager will provide training on how to use the entire system by covering real world situations – completing a service call, a zero dollar invoice, tune ups, selling service agreements, etc.
What information is needed from the Technician?
Each technician needs their own email address. We use the email address as a way to uniquely identify the person accessing the app.