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HVAC Customers REALLY Want …?

Sep 30, 2024

When a customer calls your HVAC company for service it is easy to figure out what they want, right? After all, they are stating their furnace is not working. They are telling you they want to be warm. They are telling you they want it fixed. It seems fairly easy to gather what the customer wants. As a mindful business person you deliver exactly what they wanted – a working furnace and warmth. You drive away with a smile on your face knowing the results-oriented service you just provided locked a customer in for life. However, the next service call never comes from that “satisfied” customer. Tom Borg, a guest writer for Entrepreneur.com gives some valuable insight as to why that customer did not call you back. It seems that customers want way more than warm air flowing from their vents. Click on the link below to learn how to gain a customer for life by giving them what they REALLY want. The four attributes are to be liked, for you to care, the ability to trust you, & the need for you to be an expert.

https://www.entrepreneur.com/article/238860

Of course, figuring out what the customer wants is only half of the battle. Systematically and consistently delivering on the four attributes mentioned takes a well-thought out plan. Part of that plan should include HVAC sales and operational software like P3. For example you can show a customer that you care about their family and their investment by taking time to review a P3 repair page like the one in this video

https://hvacbusinesssolutions.com/flat-rate-pricing/

As another example, what better way is there to tell a customer you like them than to ask them for the opportunity to do business with them in the future? This video  https://hvacbusinesssolutions.com/service-agreements/ shows how P3 HVAC software can ensure your techs say “we like you” on every call by asking them for future business.

A good business strategy, centered on the needs of the customer, is critical to ensuring you get a customer for life. What processes can you put in place to make it happen? What tools do you need to ensure that it does happen?

Customer Reviews

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HVAC Business Solutions has really helped us get organized with scheduling and dispatch and consistent. Our techs and the people in the office love how simple it is to use and our customers appreciate the professional level of service we are able to deliver using the system. Anytime we need assistance, Meghan and Jason are always pleasant and helpful when we call. P3 HVAC Solutions is a 10 out of 10.

Aaron Bonin
Jack Gordon & Sons Inc.
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I first heard about HVAC Business Solution’s service software in a hvac-talk.com group for contractors and decided to give it a try based upon the feedback from other owners. I am glad I did! These guys solicit input from their customers and then take action which really sets them aside from the competition. They are very innovative and are constantly making what is already good even better. In the short period of time I have been on P3 HVAC Solutions, they have added a lot of new features and they have never charged me a dime more for them.

Larry Kapigian
Superior Air Heating & Air Conditioning
Logo of Bob's heating & air conditioning

We have been using flat rate pricing provided by HVAC Business Solutions for about 10 years now and it’s been a positive, profitable decision. The technology of being able to adjust pricing, update and customize individual pages, add new products as needed from their website are all phenomenal features. Creating flat rate pricing can be a time consuming and daunting task, but HVAC Business Solutions makes it easy. We look forward to a long lasting relationship between Bob’s Heating & HVAC Business Solutions.

Melissa Olsen
Bob's Heating & Air Conditioning

Best change we made in 40 years in business. Literally reduced hundreds of hours work inputting services tickets and invoices into a program.

EZ Air
Harvey Shell
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