Remove Cancelled Calls from Calendar
The setting can be found here:
- From the Command Center, click on Settings
- Go to the Dispatching section
- Click on General Settings
- Go to the first section – “Calendar Display Options”
- The setting is called – “Display Cancelled Calls”
If the value of the setting is “Yes”, then the software will behave like it does today. The service call will be cancelled and remain on the calendar.
If the value of the setting is “No”, then the software will still cancel the call, but it will not be displayed on the calendar. A new service call can now be scheduled in that time slot.
Please note that regardless of the setting, the service call will be displayed in the “Past Service Calls” table in the customer’s record.
Dispatching Setting
Setting is “Yes” – Cancelled Call Remains on the Calendar
Setting is “No” – Cancelled Call Does Not Display on Calendar
Cancelled Call Displays in Past Service Call Table
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